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Privacy Policy - NexusCloud Studios
Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Introduction
NexusCloud Studios ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cloudnexusstudios.de and use our services including cloud services, mobile development, and game development solutions.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Register for an account or use our services
- Submit contact forms or request information
- Subscribe to newsletters or marketing communications
- Participate in surveys, contests, or promotions
- Communicate with our customer support team
- Apply for employment opportunities
This information may include:
- Full name and contact information (email address, phone number, mailing address)
- Company name and business information
- Account credentials (username, password)
- Payment information (processed securely through third-party payment processors)
- Professional information (job title, work experience, skills)
- Communications and correspondence with us
- Any other information you choose to provide
2.2 Automatically Collected Information
When you access our website and services, we automatically collect certain information about your device and usage patterns:
- Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution
- Usage Data: Pages visited, time and date of visits, time spent on pages, click-stream data, referring website addresses
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies
2.3 Information from Third-Party Sources
We may receive information about you from third-party sources, including:
- Social media platforms (when you connect your account or use social login features)
- Business partners and service providers
- Publicly available sources and databases
- Marketing and analytics providers
3. How We Use Your Information
We use the collected information for various legitimate business purposes:
3.1 Service Delivery and Management
- Provide, operate, and maintain our cloud services, mobile development, and game development solutions
- Process transactions and manage your orders
- Create and manage your account
- Provide customer support and respond to inquiries
- Send service-related communications and updates
3.2 Improvement and Personalization
- Analyze usage patterns to improve our services and user experience
- Personalize content and recommendations
- Conduct research and development for new features and services
- Test and optimize website performance
3.3 Marketing and Communications
- Send promotional materials, newsletters, and marketing communications (with your consent where required)
- Conduct surveys and gather feedback
- Organize contests, promotions, and events
- Provide relevant advertisements and content
3.4 Security and Legal Compliance
- Detect, prevent, and address fraud, security breaches, and technical issues
- Protect our rights, property, and safety, and those of our users
- Comply with legal obligations and regulatory requirements
- Enforce our terms and conditions
- Respond to legal requests and prevent harm
4. Legal Bases for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
- Contractual Necessity: Processing necessary to perform our contract with you or to take steps at your request before entering into a contract
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, security, and fraud prevention
- Consent: Processing based on your explicit consent, which you can withdraw at any time
- Legal Obligation: Processing necessary to comply with applicable laws and regulations
5. Cookies and Tracking Technologies
5.1 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality and security
- Performance Cookies: Collect anonymous data about website usage and performance
- Functional Cookies: Remember your preferences and personalize your experience
- Marketing Cookies: Track your browsing activity to deliver relevant advertisements
5.2 Third-Party Cookies
We use third-party services that may set cookies, including:
- Google Analytics for website analytics
- Google Tag Manager for tag management
- Facebook Pixel for advertising and analytics
- Social media platforms for sharing and integration features
5.3 Managing Cookies
You can control and manage cookies through:
- Our cookie consent banner displayed on your first visit
- Your browser settings (most browsers allow you to refuse cookies)
- Third-party opt-out tools and preference centers
Note that disabling certain cookies may limit your ability to use some features of our website.
6. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
6.1 Service Providers
We share information with trusted third-party service providers who assist us in:
- Cloud infrastructure and hosting services
- Payment processing and fraud prevention
- Email delivery and marketing automation
- Analytics and data analysis
- Customer support and communication tools
- Development and testing services
These providers are contractually obligated to protect your information and use it only for specified purposes.
6.2 Business Transfers
If we undergo a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.
6.3 Legal Requirements
We may disclose your information when required by law or in response to:
- Legal processes (subpoenas, court orders, legal proceedings)
- Governmental or regulatory requests
- Protection of rights, property, or safety
- Investigation of fraud or security issues
- Enforcement of our terms and policies
6.4 With Your Consent
We may share your information for other purposes with your explicit consent or at your direction.
7. International Data Transfers
NexusCloud Studios is based in Germany. Your information may be transferred to and processed in countries outside the European Economic Area (EEA), including countries that may not provide the same level of data protection as your home country.
When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, including:
- European Commission-approved Standard Contractual Clauses (SCCs)
- Adequacy decisions recognizing equivalent data protection standards
- Binding Corporate Rules for intra-group transfers
- Your explicit consent where applicable
8. Data Security
We implement comprehensive technical and organizational security measures to protect your personal information:
8.1 Technical Safeguards
- Encryption of data in transit (SSL/TLS) and at rest
- Secure cloud infrastructure with redundancy and backup systems
- Firewalls, intrusion detection, and prevention systems
- Regular security assessments and vulnerability scanning
- Access controls and authentication mechanisms
8.2 Organizational Measures
- Employee training on data protection and security
- Confidentiality agreements with staff and contractors
- Incident response and breach notification procedures
- Regular audits and compliance reviews
- Restricted access to personal data on a need-to-know basis
Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information. If we become aware of a security breach affecting your personal data, we will notify you and relevant authorities as required by law.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods vary based on:
- Account Data: Retained while your account is active and for a reasonable period thereafter
- Transaction Data: Retained for accounting, tax, and legal compliance purposes (typically 7-10 years)
- Marketing Data: Retained until you unsubscribe or withdraw consent
- Support Communications: Retained for a reasonable period to provide continued support
- Analytics Data: Typically retained in aggregated, anonymized form
When we no longer need your information, we securely delete or anonymize it in accordance with our data retention policies and legal obligations.
10. Your Privacy Rights
10.1 Rights Under GDPR (EEA Residents)
If you are in the European Economic Area, you have the following rights:
- Right of Access: Request confirmation of whether we process your personal data and obtain a copy of it
- Right to Rectification: Request correction of inaccurate or incomplete personal data
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain circumstances
- Right to Restriction: Request limitation of processing under certain conditions
- Right to Data Portability: Receive your personal data in a structured, commonly used format and transmit it to another controller
- Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
- Right to Lodge a Complaint: File a complaint with your local data protection authority
10.2 California Privacy Rights (CCPA)
If you are a California resident, you have additional rights including:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by businesses
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising CCPA rights
10.3 Exercising Your Rights
To exercise any of these rights, please contact us at:
- Email: info@cloudnexusstudios.de
- Phone: +49339609761698
- Mail: Ulrich-Schneider-Allee 5a, 02004 Döbeln, Germany
We will respond to your request within 30 days (or as required by applicable law) after verifying your identity. Some requests may take longer to process, and we will notify you if additional time is needed.
11. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
If you believe we have collected information from a child, please contact us immediately at info@cloudnexusstudios.de.
12. Third-Party Links and Services
Our website may contain links to third-party websites, applications, and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our website.
Third-party services we integrate with include:
- Social media platforms (Facebook, Twitter, Instagram, LinkedIn)
- Analytics providers (Google Analytics)
- Advertising networks
- Payment processors
- Cloud service providers
13. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our website
Your continued use of our services after changes to this Privacy Policy constitutes acceptance of the updated policy.
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
NexusCloud Studios
Ulrich-Schneider-Allee 5a
02004 Döbeln, Germany
Registration Number: 96677927
Email: info@cloudnexusstudios.de
Phone: +49339609761698
Data Protection Officer:
For privacy-related inquiries, you can contact our Data Protection Officer at: info@cloudnexusstudios.de
15. Supervisory Authority
If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.
For Germany, the relevant authority is:
Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI)
Graurheindorfer Str. 153
53117 Bonn, Germany
This Privacy Policy was last updated on January 1, 2025. Please review this policy periodically for any changes.
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